Welcome to Tenant Engagement Consultant

Consultancy Services from a Customer Experience Practitioner

Hello 

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I can work with you to achieve your goals and make a positive impact at a time when improving resident experience is of vital strategic importance to promote trust, transparency and assurance. 

I can identify very quickly areas for improvement from data and conversations and work with you to;

• improve services, efficiency and performance across housing management and governance

• create opportunities for effective resident influence outcomes

• ensure you are compliant with regulatory standards. 

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• Want to make sure your engagement and involvement approach enables resident influence and improved outcomes across all services?

• Want to make sure you compliant across consumer regulation and  statutory requirements.

• Need support to be inspection ready? 

• Already inspected, then do you need tailored support to improve your consumer grading? 

• Your business success, how you enable residents to influence services and decisions and improve their experience is my priority.  

• I am available for interim and short term projects   

• Don't just take my word for it, head over to my references page to see what clients say about working with me. 

Have a look at the services I offer and contact me.